We want you to be happy with your purchase from our electronics shop. If you are not satisfied with your product, you can return it within 14 days of delivery for a full refund or exchange, subject to the following conditions:

• The product must be in its original packaging, unused, undamaged, and in the same condition as when you received it.

Please Note: The seal MUST not be broken.

• You must provide proof of purchase, such as a receipt or invoice.
• You must contact us before returning the product to obtain a return authorization number and instructions.
• You are responsible for the cost and risk of returning the product to us. We recommend that you use a trackable and insured shipping service.
• We will process your refund or exchange within 14 days of receiving the returned product.
• Refunds will be issued to the original payment method. Exchanges will be subject to availability and shipping charges.

Where to return

We recomnded you physically return our products at our shop at Suite 1, 7th Floor, Bihi Towers, Moi Avenue, Nairobi Kenya. However if you cant return physically, you may consider using trackable mail.

We do not accept returns or exchanges for the following products:

• Products that have been customized, modified, or personalized according to your specifications.
• Products that have been damaged or tampered with by you or a third party.
• Products that are not in their original packaging or condition. Damage costs may apply to broken seal packages.

For more information contact us on info@computermart.store